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PRIVACY POLICY

A legal disclaimer

How Protein Factory Protects Your Personal Information?

At Protein Factory, we understand that your personal information is just that – personal. As Hong Kong's leading custom meal prep service, we're committed to providing you with exceptional nutrition while respecting and protecting your privacy. We want to be transparent about how we collect, use, and safeguard your information, so you can feel confident entrusting us with your data.

Privacy Policy - What Information We Collect

To provide you with personalized meal plans that meet your unique nutritional needs, we collect specific information directly from you. This includes:

  1. Body measurements

  2. Contact details

  3. Address

  4. Other relevant personal details

We only collect information that's essential for creating your custom meal plans and ensuring smooth delivery.

How We Use Your Information

Your data is used exclusively for the purpose of providing our tailored meal prep service. Here's how we utilize the information you provide:

  1. Our nutrition experts use your body measurements and personal details to calculate the perfect portion sizes and macro-nutrient ratios for your meals.

  2. Your contact information and address are used to communicate with you about your orders and to ensure accurate delivery.

We want to assure you that beyond the limited disclosure for delivery purposes, we do not share your information with any other organizations or companies. Your personal data, body measurements, and nutritional requirements are kept strictly confidential within Protein Factory.

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At Protein Factory, we're not just committed to fueling your fitness journey with precision nutrition – we're also dedicated to protecting your privacy every step of the way. We continuously review and update our privacy practices to ensure your information remains secure.

If you have any questions or concerns about how we handle your personal information, please don't hesitate to contact us. Your trust is essential to us, and we're always here to address any privacy-related queries you may have.

Our commitment to you

Privacy Policy - Who Has Access to Your Data

Privacy Policy - Protecting Your Privacy

We take the confidentiality of your information seriously. Only relevant staff members who are directly involved in preparing your meals or managing your deliveries have access to your data. This limited access ensures that your information is used solely for the purpose you intended – creating and delivering your perfect meals.

Information Disclosure for Delivery

To make sure your freshly prepared meals reach you, we do need to share some information with our delivery partners. However, we keep this to the absolute minimum necessary for successful delivery. The only details we disclose are:

  1. Your name

  2. Mobile number

  3. Delivery address

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