REFUND POLICY

At Protein Factory, we are committed to providing high-quality products and excellent service. Due to the nature of our products, we do not accept returns. However, we strive to resolve any issues you may encounter with your order.

1. Order Issues
If you receive the wrong item or if there is an issue with your order, please contact us immediately at our
whatsapp +852 9409 0451 within 2hour of delivery. We will work quickly to resolve the problem.

2. Compensation and Discounts

• Incorrect Items: If we have delivered the wrong item(s),we will offer a small compensation or a discount on your next purchase. The amount of compensation will be determined based on the specific situation.

• Resolution Process: Once we have reviewed your case and verified the issue, we will apply the discount to your account or provide a discount code for your next order.

3. Non-Returnable Products
Due to the perishable nature of our products, we do not accept returns or exchanges. All sales are final, except in cases where the wrong item has been delivered.

4. Delivery Issues
If there are any issues with the delivery itself (e.g., non-sense delayed or undelivered items), please contact us promptly. We will investigate and make any necessary adjustments, including potential discounts on future orders.

5. Contact Information
For any questions or concerns regarding your order, please reach out to us at:
Protein Factory
Mobile: +852 9409 0451